How can I track my order?
Once your purchase is completed, an email confirming your order will be immediately sent to the address registered in your profile. After a few days, you will receive two more emails: one from us with the shipping document, and one from the courier informing you that your package has been picked up, including a tracking link.
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How long will it take to receive my order?
From the moment of purchase to the delivery of the package, it can take 5 to 8 days depending on the destination country. Please refer to the detailed table for each country for a more precise estimate.
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Which countries do you not ship to?
Shipping is not available for the following countries:Andorra, Argentina, Chile, Colombia, Ecuador, France, Mexico, Peru, Russian Federation, Spain, Turkey. If you require a digital version of the book, you can find many of our graded readers on the eReaders app, featuring interactive exercises and synchronized audio.
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Are there Black Cat-Cideb retailers in other countries?
Black Cat and Cideb sell worldwide except for the following countries:Andorra, Argentina, Chile, Colombia, Ecuador, France, Mexico, Peru, Russian Federation, Spain, Turkey. For some of these countries, you can contact our partners for direct website purchases or further information:
SPAIN, ANDORRA, MEXICO, COSTA RICA, ARGENTINA, CHILE, COLOMBIA, PERU, ECUADOR, SPANISH-SPEAKING LATIN AMERICAN COUNTRIES: EDITORIAL VICENS VIVES – monica.ros@vicensvives.com
GERMANY: Ernst Klett Sprachen GmbH – mailto:a.guirlet-klotz@klett-sprachen.de
FRANCE: Edition Marketing Ellipses – mailto:commande.libraire@editions-ellipses.fr
TURKEY: UES – Unlimited Educational Service – Sınırsız Eğitim Hizmetleri Yayıncılık San. ve Tic. A.Ş – mailto:aylin.arslan@uesturkiye.com
JAPAN: Nellie’s English Books
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Can I modify my shipping details after purchase?
It is not possible to change your details once the order confirmation has been issued. However, once the courier has taken charge of your shipment, you can contact them directly to arrange a personalized delivery.
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Can I provide a shipping address that is different from the billing address?
Yes.
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Is it possible to cancel an order placed on blackcat-cideb.com?
You may cancel or modify your order exclusively by contacting “Black Cat-Cideb Customer Service.” If delivery is unsuccessful after a second attempt, the purchase order will be considered cancelled and the products will be returned to the Black Cat-Cideb warehouse. Black Cat-Cideb will refund the price of the undelivered products plus shipping costs within 14 days of the products’ return to the warehouse, and the relative Purchase Contract will be automatically terminated.
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What are the conditions for receiving a refund?
You have the right to withdraw from the Purchase Contract for any reason and without providing an explanation, pursuant to Art. 52 of Legislative Decree no. 206 of September 6, 2005. This must be done no later than 14 days from the date of receipt of the shipment by sending an explicit declaration of your decision to withdraw to Black Cat-Cideb Customer Service at the following email address: info@blackcat-cideb.com
In this case, you must return the received product to Black Cat-Cideb within 14 days of the date of receipt.
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Do the books include an audio CD?
The graded readers in our catalog include mp3 audio and exercise solutions downloadable from the website once the book is activated. Some older titles may include a CD in the printed book, as indicated on the cover.
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I see “Not available” instead of the “Buy” button: what does it mean?
If the book is not available for purchase, it means that stock is insufficient to complete the transaction.
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Where can I purchase the digital version of Black Cat and Cideb graded readers?
The entire digital catalog is available in the eReaders app for iOS and Android. Every purchase or subscription is made through your active App Store or Google Play Store account on the device you are using.
Steps:
– Open the app and select Sign In from the menu; log in with your credentials or create a new account.
– Go to the home page and select the book or audiobook you want to purchase. You can search by title or author using the magnifying glass icon or browse the catalog by language and level.
– Once you have chosen a title, select Activate and tap the button showing the price (the cost will be charged to your Google Play or App Store account).
– Once the purchase is complete, you will find your book in the Downloaded section of the Library.
If you wish, you can download a free sample before purchasing.
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I purchased a digital graded reader in the eReaders app and now want a refund. Who should I contact?
All purchases, whether single books or subscriptions, are processed via App Store or Google Play Store accounts. Any issues, service disruptions, or refund requests must be directed to the App Store or Google Play Store customer service. Refund eligibility depends on their policies:
Apple: https://www.apple.com/legal/internet-services/itunes/it/terms.html
Google Play: https://play.google.com/intl/ALL_it/about/play-terms/
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I purchased a book or subscription in the eReaders app, but it now asks me to purchase again and I cannot access my book. What can I do?
Ensure that you are logged in with the same user profile used at the time of purchase. The email used to register with eReaders may differ from your App Store or Google Play account. Purchases and progress synchronize only when the app can identify your profile.
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I purchased a book or subscription in the eReaders app. How many devices can I use simultaneously?
You can access purchased or subscription books on up to 5 devices simultaneously, provided they use the same operating system as the first device used for purchase.